Scroll through our available job openings. Please send through your CV and a cover letter to share a little bit about yourself and why you would like to join our team. In the process of onboarding new employees, we are committed to equal opportunity for folks from all walks of life to join our team. Successful candidates will be selected for an interview and hired based on their alignment with the necessary skills required for the role. We are committed to creating an environment where our team members and customers feel safe, comfortable and welcome. Central to this is a zero tolerance policy towards racism, homophobia, or discrimination of any kind. All applicants are encouraged to apply and will be considered without regard to gender identity, colour, religion, place of origin, age, or any discriminating factors.
Job Title: Dispatch Café on St-Laurent Boulevard Terms: Full Time (25 hours minimum of regular bar shifts 15 hours of administrative work inclusive of emergency shift coverage and on shift training time) Probationary Period: 3 months Salary: Commensurate with experience, Base salary with Tips structure. - Base salary range $42,500 to $47,500 - Average annual tips additional: $9000 Department: Retail Reporting to: CEO in absence of General Retail Manager on Maternity leave!
Job Summary: Our café store managers set the tone for their cafés and empower their teams to deliver an exceptional experience to all our customers. We’re looking for a Store Manager who will support the execution of the retail location’s strategy, operating at our high standards. Your role will be to generate profitable sales growth through all facets of your café; operations, visual and physical experience management of the site, and the management and development of your team. The ideal candidate is an excellent communicator and natural leader who is driven to coach and inspire team members. The role is a mix of on site barista work (minimum 25 hours per week), and flexible self-directed and managed administrative time. We believe that presence in the café for administrative work hours is an important facet of keeping a pulse on the operations, customer experience and team culture and performance. What you’ll do: Financial - Managing sales results and controllable costs including payroll, cost of goods and administrative expenses with support from assistant manager. - Weekly and monthly analysis, reporting and tracking of revenues, key revenue inputs (AOV + Daily Transactions) - Prepare and meet with direct report weekly with a focus on identifying problems and offering solutions that produce positive results Operational - Oversee and manage all orders, inventory, planning, waste management, and order updates with suppliers. - Oversee and manage the schedule including availabilities, shift changes, % payroll management, and seasonal changes - Identify and anticipate onboarding needs and lead the onboarding process, including interviewing, selecting, and training new employees - First contact for suppliers and repair and maintenance. - Ensuring equipment and space is in good working order and follows preventative maintenance cycles (coffee brewing equipment, ice machines, fridges, other) - Ensures the team is keeping the cafe environment to our cleanliness standards Customer Experience - Lead by example and Guide our team to uphold our standards of Customer Experience including but not limited to providing seamless and delightful customer experiences end-to-end from their walking in to our café to leaving with support from assistant manager. - Greet every customer who walks into our cafe - Move dynamically on the floor to clear tables, run coffees when possible, engage with our customers - Provide technical product education about our coffees by articulating the value and benefit of the product to prospective home coffee drinking customers - Perform product display tasks (e.g., put items back in place, restock or add depleted items to the floor or grab and go fridges from inventory according to company standards. - Perform cleaning tasks as needed throughout the shift to maintain a very clean and orderly cafe space. People - Create a supportive, motivating and positive work culture for a team of 8-12 with support from assistant manager. - Responsible for driving a positive and supportive employee experience from recruitment to possibly end of employment (Including training, performance reviews, delivering moments of recognition, and direct in-action feedback as needed) - Own and revise employee handbooks, procedures and systems for best workflows Key Skills and Core Values You Bring:
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Customer Experience: Enjoys working and connecting with, understanding, and helping customers
Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
Self-Awareness: Is aware of how words or actions may be perceived by or affect others, receptive to receiving feedback
Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging
Strive for excellence: diligence
Eligibility:
Previously held a managerial role in a similar food and beverage organization (Required)
Hygiene and Safety certificate in Quebec (preferred)
Bilingual (French and English)
Must be legally authorized to work in the country in which the store is located
Must be 18 years of age or older
Must have the Right to Work in Quebec
Must have the ability to travel to work
Must be comfortable lifting 40 pounds or more
Willing to work a flexible schedule including evenings, weekends, and holidays
Vacation:
Flexible time off policy (you are expected to provide coverage and provide appropriate handoff training)
6% vacation
Perks:
Be a part of and contribute to our amazing work culture
25 cent once monthly 333g retail bag of coffee
50% discount on additional retail bags
2 Free in-store coffees on work days
50% discount coffees on off work days
On and Off shift Discounts on pastries, grab n go and brewing equipment + merchandise
$50 monthly cell phone refund
Company Apple Laptop provided for duration of employment with us